Subaru the cat

I know that my review is a small fishing a big pond but these guys deserve a HUGE shout-out! This is, hands down the best place I've ever been to for a vehicle. My wife's car crapped out and she needed a new one. They helped us find an awesome car and a payment plan that worked for us. I was blown away with how much they helped! There was nothing wrong with my car but I trade it in about a week later and it was only $10 a month than what I was paying. Totally worth it!

This would be a 4 or 5. The service department has their act together on the front end. But what happens in the back left me rather irritated. I had a suit coat and dress shirt hanging on the back of passenger seat from the head rest that I needed later in the day. The technician was checking my speakers; passenger side rear not working. Apparently, my clothes were in the way. But instead of unhooking the jacket and shirt and laying them on the seat, he just snapped off the plastic coat hangers and left the clothing on the salty and dirty floor in back. He then "tested" the rear speakers by pulling the two rear door panels on each rear door and swapping the speakers. This was not reported to the front end, so when the front started talking with me about the passenger side rear speaker working fine, and the driver side needing to be replaced, it caused some confusion. We called the tech up front. He explained how he tested the speakers. $214 later I was informed I had a bad speaker that needed to be replaced, and a dirty suit coat and shirt. Not cool. Also, there has to be a simpler way to test a speaker by just pulling one door panel.

George H. has been my service advisor for a number of years at Kocourek Subaru. He has never failed to go beyond my expectations for knowledgeable, honest and prompt automotive customer services. In my many years of automotive experience, I’ve not had a better tech advisor. Both of our Subaru Outbacks, 2012 & 2017 respectively, continue to serve my wife and I very well thanks to George and the excellent technicians at Kocourek.

Our agent was extremely pleasant and not pushy. She was very helpful and knowledgeable. She explained the process step by step. She introduced us to every person we would individually talk to, explained what they would help us with. Explained that vehicle was in transport and how long it would be.till vehicle arrived(right on time). Extremely happy with agent and Subaru of Wausau overall.

Nick was WONDERFUL in finding us a car!! He was patient and kind the whole time, and found a car that is perfect for us! We definitely recommend him in any car purchases. We did have to sit there for hours to (almost) be told we couldn’t take the car home that day but they worked with us and we still got to bring it home with the condition of bringing it back to officially sign off on it the next weekend which was a bit inconvenient because we live two hours away. Timing just wasn’t great on that! BUT still a great experience overall and we recommend to anyone wanting to buy a car, just get in early so you don’t have to worry about banks closing 🤣 Subarus are amazing!